Getting an account
There are two ways to get your resident account. Either one gives you the same single sign-in that works on both the Web Resident Dashboard and the M6 mobile app.
Option A — Self-Service Signup
Open the self-service signup portal for your estate. On the mobile app, tap Sign up on the login screen; on a computer browser, navigate to https://your-estate.m6application.com/signup.
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Enter your full legal name and email address
Use an email address you check regularly — account approval and token confirmations are delivered there.
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Add your active phone number
Used for instant SMS visitor notifications and WhatsApp gate pass sharing.
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Select your estate from the dropdown
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Create a strong password (at least 6 characters) and tap Create Account
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Registration Submitted confirmation
Your account is created and queued for security verification. The estate administrative office validates residency before activation.
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Receive your approval email, then sign in
Once activated, you can log in immediately on both web and mobile.
Option B — Direct Estate Office Enrollment
The estate facility office can onboard your account directly. Provide your full name, email, phone number, and allocated property unit. This is also the procedure if you attempt registration and see "A resident account with this email already exists."
Your account is not linked to a property unit until verified by the estate management office. If you sign in and see the "No Property Linked" screen instead of your dashboard, contact your estate office. Property assignment is strictly restricted to facility managers to prevent unauthorized residency claims.
Signing in
On the Web Resident Desk
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Open your estate's resident portal
Go to https://your-estate.m6application.com/login. The page clearly displays your estate name and corporate branding.
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Enter your registered email and password
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Click Log In
You land directly on your resident dashboard. Forgot your password? Click Forgot Password on the login screen to receive an instant recovery link.
On the M6 Mobile App
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Install & Open M6 Apps on Android (or iOS)
Install directly from the Google Play Store. The app automatically loads active estate domains. Select your estate from the Select Estate list.
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Enter your email and password
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Tap Sign In
Your biometric session remains active between visits for quick access.
The Web Resident Desk and the Mobile App share the exact same live ledger. Wallet top-ups, power token vending, gate passes, and ticket histories synchronize instantly across all devices.
If your estate is under administrative platform review, a lockout notice is shown upon sign-in. Please reach out to your estate facility office directly, as resolution is managed from the central estate management console.
Your dashboard
The dashboard is your daily command center: your property unit, your unified wallet balance broken down across three dedicated wallets, quick action tiles, and real-time transaction activity.
- 1Total property liquid balance, broken down across Energy, Service, and Estate Contribution sub-wallets.
- 2Fund Wallet button with instant Paystack/Flutterwave gateway settlement and manual sync refresh.
- 3Quick Action Bar: Buy Power, Gate Pass, Pay Bills, and More.
- 4Categorized Activity Tabs (All, Power, Gate, Bills) with real-time token history, PDF receipts, and General Ledger access.
- 5Mobile Hero Card: Total consolidated balance and instant push notification bell.
- 61-Tap Action Tiles: Instant energy replenishment, QR gate passes, monthly service charge invoices, and maintenance tickets.
- 7Bottom Navigation Bar: Seamless switching between Home, Wallets, Activity Ledger, Estate Notices, and Account Settings.
Wallets & money
Each property operates with three distinct sub-wallets to keep utility balances isolated from administrative charges and capital levies.
| Wallet Category | Core Purpose | Standard Transactions |
|---|---|---|
| Service Wallet | Property maintenance, clubhouse bookings, waste management, and routine estate service charges. | Facility reservations, plumbing/electrical repairs, monthly estate dues. |
| Energy Wallet | Dedicated balance for prepaid smart meter electricity vending. | Purchasing power STS tokens 24/7 with automated deduction. |
| Estate Contribution | Capital development levies, security infrastructure projects, and special community assessments. | Perimeter upgrades, street lighting improvements, road resurfacing levies. |
Funding Your Wallet
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Open the Funding Interface
On mobile: Tap the Wallet tab. On web: Click Fund Wallet on the top action bar.
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Specify Amount and Target Wallet
Enter your desired top-up amount and designate whether it funds your Energy, Service, or Estate wallet.
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Complete Secure Online Payment
Pay via Debit/Credit Card, USSD, Apple Pay, or Direct Bank Transfer via Paystack/Flutterwave gateway.
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Instant Verification & Crediting
The system verifies the bank webhook instantly and credits your balance within 3 seconds, showing "Payment Confirmed! Wallet Credited."
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Review Receipt & History
The credit entry appears immediately with a downloadable PDF statement and tax invoice.
Reading Your Statement & General Ledger
The Activity tab provides an immutable audit trail of every Naira credited or debited from your property account.
- All Activity — Consolidated chronological stream of power tokens, top-ups, gate arrivals, and bill payments.
- Power Filter — Filter by electricity vending to view token numbers, units vended (kWh), and tariffs.
- Gate Filter — Filter by visitor pass generation to review guest arrival timestamps.
- Bills Filter — Filter by monthly facility invoices, receipts, and payment status.
- General Ledger — Itemized financial ledger showing debit/credit balances, transaction references, and running balances.
- Export CSV — Download your complete property ledger for accounting and records.
Export a CSV copy of your General Ledger at the end of each quarter to keep an archival record for tenancy reconciliations or tax reporting.
Power & bills
Purchasing Prepaid Electricity Tokens
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Open the Power Vending Portal
Tap Buy Power on your home screen or web dashboard.
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Confirm Meter Association
Your property's smart meter number is pre-populated and verified with the estate gateway.
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Enter Amount & Authorize
Choose to vend from your pre-funded Energy Wallet or checkout directly via payment card.
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Receive 20-Digit STS Token Immediately
Your 20-digit token is displayed in large text on screen, sent via SMS/Email, and saved permanently under the Power history tab with a PDF receipt.
Service Charges, Estate Levies & Rent
Estate facility bills, security levies, and rent contracts are managed through the Bills portal. Invoices clearly list breakdown items (e.g. Security, Waste Management, Common Area Power, Water Reticulation). Invoices can be settled directly using your Service Wallet or standard card checkout. Once cleared, an official zero-balance receipt is stamped onto your account.
Gate passes & visitor access
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Select Access Pass Type
Tap Gate Pass and select the visitor classification: Guest, Delivery / Courier, Contractor / Artisan, or Cab / Ride Hailing.
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Input Visitor Details & Validity Window
Enter the visitor's full name and specify the expected arrival time or validity duration (e.g. 4 hours, 1 day).
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Generate Pass Code & QR Code
An encrypted 6-digit access code and QR code are generated instantly.
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Share Instantly via WhatsApp / SMS
Click Share on WhatsApp to send the pass details, QR code, and estate directions straight to your visitor.
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Security Gate Terminal Verification
Upon arrival, estate security guards scan the QR code or enter the 6-digit code on the M6 Security Guard Terminal for instant validation and check-in notification.
Every gate pass record tracks check-in time, check-out time, authorizing resident, and gate guard ID in your property history.
Services & community
The community module connects residents with facility managers, estate service providers, and governance activities.
| Community Module | Capabilities & Resident Actions |
|---|---|
| Maintenance Helpdesk | Raise maintenance tickets (Plumbing, Electrical, Civil, Security), attach photo evidence, track assigned artisan status, and rate service quality upon completion. |
| Amenity Reservations | Book shared estate facilities (Event Hall, Swimming Pool, Tennis Court, BBQ Lounge) with automated calendar scheduling and service fee settlement. |
| Democratic Elections | Cast encrypted digital ballots for Resident Association EXCO candidates, view candidate manifestos, and monitor verified election results in real time. |
| Community Polling | Participate in binding estate polls regarding estate infrastructure upgrades, pet policies, speed limits, and annual levy revisions. |
| Estate Broadcasts & News | View official management announcements, scheduled utility maintenance advisories, security alerts, and festive updates. |
| Notification Center | The bell icon logs instant push notifications for visitor check-ins, power vending alerts, wallet top-ups, and urgent estate broadcasts. |
Help & troubleshooting
The platform provides descriptive status messages and actionable guidance. Use this reference table to resolve common inquiries.
| System Message / Symptom | Underlying Cause | Recommended Resolution |
|---|---|---|
| "You do not have permission to perform this action. Contact estate office." | Your user account is unlinked from a property unit or your resident role requires activation. | Contact the estate management office with your registered email to verify property linking. |
| "No Property Linked" screen | Your signup is approved, but the facility manager has not yet mapped your apartment/house number. | Contact your facility desk; once they link your unit, the dashboard unlocks automatically. |
| "Incorrect email or password" | Invalid credentials entered on the login screen. | Verify email address or click Forgot Password on the login page to initiate a secure reset. |
| "Payment is processing / Webhook pending" | The payment gateway is performing interbank clearing for your wallet top-up. | Wait 1-2 minutes and click the refresh button (⟳). If uncredited after 15 minutes, share your payment reference with support. |
| "Server took too long to respond" | Unstable network connectivity or brief estate host maintenance. | Verify your internet connection and tap Try Again. No transaction data is lost. |
| Empty activity history | Your property was recently onboarded or cache requires a refresh. | Pull down to refresh the screen on mobile, or click the refresh button on the web dashboard. |
| "Estate Suspended" notice | The estate's platform subscription is currently undergoing administrative renewal. | Contact your Resident Association EXCO or facility manager to confirm operational status. |
| Session expired / Stale view | Old browser cache or expired authentication token. | Log out and log back in, or perform a hard refresh (Ctrl + F5 / Cmd + Shift + R). |
If you require additional technical assistance or billing reconciliation, contact your estate facility manager or email support@m6application.com.